St Francis not overcharged for electricity

St Francis Bay and Cape St Francis  residents and businesses have not been over charged for electricity and water..

The Kouga Municpality Revenue Manager has confirmed that the Jeffreys Bay Residents’ Association (JBRA) statement about electricity over charges is not relevant to St Francis Bay – only to parts of Jeffreys Bay and Humansdorp.

The municipality aims to read the meters at intervals of between 30 and 33 days but in December the interval increased to up to 41 days due to staff challenges.

There are instances where this lead to people being overcharged for electricity because of the new block tariff structure – in most instances by about R15 or R20.

The municipality will be crediting the accounts of those Humansdorp and Jeffreys Bay people who were overcharged. Those affected can contact Maureen Dodgson or Wilma le Roux at the Jeffreys Bay unit on 042 200 2000 to make the necessary arrangements. NB – this would apply only to those whose accounts show an interval period greater than 33 days.

The municpality says this is one of the challenges brought about by the new block tariff structure, introduced six months ago as recommended by Nersa (National Energy Regulator of SA). The municipality is looking at ways to address this.

The JBRA put out a statement yesterday that Kouga Municipality (KM)  sent out bills for January 2012 based on a 37 to 41 day month, as opposed to the usual 30 day period. The statement also said the vast majority of users will find themselves paying for electricity and water usage at a higher tariff than usual, because their total usage for the 41 day month is much higher than for a 30 day month. The highest tariff block costs R1.09/kwh, almost double the lowest tariff block of R0.58/kwh.